[Not Car Related] Help with Steam

"Bourbon&JellyBeans" (bourbonandjellybeans)
11/29/2016 at 10:22 • Filed to: None

I see a lot of people on here use Steam, so I was wondering if anyone could help me out. I went to purchase a game today, but it wouldn’t let me for some reason. I figured it was probably because I haven’t verified my email address or whatever in like 400 days. I no longer use the email associated with my account, so I went to change my email address. Of course Steam requires that you enter a code sent to the new email as well as a text message code sent to the phone associated with your account. The problem is I also no longer have that phone. I got the email code, but you can’t change your email until you enter the text code. But I can’t change the phone number without access to my new email because you need that code too. How, for the love of all that is holy, can I get in contact with Steam Support? When I go to the Steam Support page it’s just a bunch of tips and shit, no contact info.

And a Steam car because relevant:

DISCUSSION (14)

Krieger (@FSKrieger22) > Bourbon&JellyBeans
11/29/2016 at 10:27

Look at “ My account is self-locked ”, perhaps?

Otherwise, you’re not going to have a good time. Steam support is infamously bad, and that hasn’t changed despite the stupid amounts of hats, gun skins and gloves sold.

Bourbon&JellyBeans > Krieger (@FSKrieger22)
11/29/2016 at 10:33

I tried that too. Steam assures me that my account isn’t locked. Lol It’s as good as locked though. How does Steam not have a dedicated customer support number or anything? I feel like I’m going to have to create a new account altogether. I can’t stand that you need two codes to change anything with your account. I get that it’s a security feature but coupled with a lack of customer support, you’re as good as boned.

S65 > Bourbon&JellyBeans
11/29/2016 at 10:39

shit son

bhtooefr > Bourbon&JellyBeans
11/29/2016 at 10:48

Self-locked would be for something else.

Allegedly, there’s paths to get to where you can submit a request for support, but...

The other option is, although this is not actually a support line, but if you bother enough people, maybe you’d get somewhere... try 425-889-9642.

Edit: https://support.steampowered.com/kb_article.php?ref=8625-WRAH-9030#sold basically says to put in a ticket, if you can’t get that phone number back.

Krieger (@FSKrieger22) > Bourbon&JellyBeans
11/29/2016 at 10:50

They don’t. No live chat either, just submitting a ticket and hoping someone responds sooner rather than later should this not be enough.

I recall that you’re supposed to be given an override code should all your 2 factor authentication methods fail, but I think that’s a Origin and uPlay thing, since I’ve never gotten one for Steam.

facw > Bourbon&JellyBeans
11/29/2016 at 11:59

Steam support is aggressively bad. For example this article tells you what you need to get your account restored if self-help doesn’t work for you, but it also seems to not give you any way to actually contact them:

https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090

Somewhere you should be able to put a ticket in though...

Good luck!

TheBimmerGuyWhoNowOwnsAChevy > Bourbon&JellyBeans
11/29/2016 at 13:23

I wish I knew how to help, but I will say, every few weeks steam will try to ask me if my email is still valid and then it sends a confirmation link.

Bourbon&JellyBeans > TheBimmerGuyWhoNowOwnsAChevy
11/29/2016 at 14:48

Yep, for some reason it is asking for a text confirmation as well. It’s frustrating lol

Bourbon&JellyBeans > bhtooefr
11/29/2016 at 14:49

Yeah but how can I put in a ticket?

Bourbon&JellyBeans > facw
11/29/2016 at 14:55

Yeah it’s the ticket thing that’s stumping me. They mention putting in a ticket/contacting customer support but make it impossible to find.

Bourbon&JellyBeans > S65
11/29/2016 at 14:56

- Steam Customer Support, 2016

Bourbon&JellyBeans > Krieger (@FSKrieger22)
11/29/2016 at 14:58

Jeez. Sucks ‘cause I really want to buy GTA San Andreas while it’s $5. By the time they get back to me (if I can ever find out how to contact them), the sale will probably be over.

bhtooefr > Bourbon&JellyBeans
11/29/2016 at 15:31

Apparently there’s an ability to get to a dead end where it finally lets you? Dunno.

Also, if you create a new account, you won’t be able to merge it with another one. If you do that, you might want to gift the game to your other account or something.

Bourbon&JellyBeans > bhtooefr
11/29/2016 at 15:45

Hmm, gifting is an option. Thanks for the idea!